Bicycle review and experience

So the bike (demo) was delivered near the end of July. For the rest of the summer and well into the fall, I rode the bike an average of 20 miles a day. I enjoy(ed) the bike. It felt like a cruiser with the weight at over 60 lbs. The bike lived up to expectations in terms of power and range. Marcus Hays once said "park this bike next to a Ferrari and it will compete favorable for attention". I happened onto our Wheels of Italy car show one Saturday last summer and parked the bike next to a red Ferrari and he was right. Lot's of attention.  About the end of October as our (in Minneapolis) warm riding season comes to a close I was caught about 4 miles from home and the motor failed - almost seized right up. I walked the bike home - not a happy man - and sent off a text to Marcus telling of the failure. He offered to send me a new motor/wheel assembly but I declined the offer thinking I could do fine on my peddle bike until the bike I ordered was ready. I figured we wer...

In May of 2017 I had a business trip to the Bay Area so I visited the factory/shop and rode a red demo. It was pouring rain that day so I had to be satisfied with a brief ride around the parking lot. Nevertheless, I loved the bike and was eager to get mine. I was impressed with his operation and the bikes "lying around" were also impressive. Excitement continued to build. With the money down mid-April, I was expecting delivery mid-June. On June 6th, 2011, I sent an email to Marcus (Hays, CEO) asking him if could give me a delivery date. His reply: "Hi Tony, Currently I am estimating June 21st. Cheers, Marcus" After the cheerful email, I was excited to begin riding. On the 27th I wrote him an email: "Marcus Did the bike ship last week? Tony " And his reply the same day: "Hi Tony, The bike did not ship yet. We're having a production meeting in a little while from which I should be able to glean an exact date. I will let you know tom...

So...Let's start at the end. After over a year of fabricated stories,misplaced promises, broken communications, I finally threw in the towel and bought a Stromer eBike with which I've been delighted. It's better bike bike than Pi in a bout a hundred ways not the least of which is that there is a local dealer - Varisty Bike and Transit (awesome people) - that sells and services the bike. I ordered with little money down and voila, ten days later the bike appeared. About mid-April, I requested a refund from Marcus Hays, Pi Mobility's Founder and CEO. He said that his finance folks were processing the refund and that it would go out the first week in May. Since then ....... crickets. No refund to date. At the end of May attorney wrote Marcus a letter asking for the refund tied to a threat to litigate. I've considered filing a suit in California Small Claims Court but I fear the additional $$$ for travel to appear might be sending good money after bad. My real fe...